Why does data matter? The response will vary depending on who you ask but at Warranties 2000 we’ve always believed in putting data at the forefront to deliver the best possible customer experience. We’ve also kept data regarding claims a closely guarded secret; buy why?
The answer is simple, we don’t believe in making grand declarations about the reliability of certain vehicles based on our claims data regardless of how expansive it is after being in business for over 40 years. As far as data goes we use it for the things that matter. To deliver a claims approval rate of 93%, to answer 95% of customer queries within 24hrs, to ensure 96.5% of claims submitted are authorised within 90 minutes; these are the real benefits of our data insights.