Making a claim under your warranty has never been easier.
To discuss a repair or submit a warranty claim, please call us on 0113 271 1180, email us or send us a message using the form below. Some of our plans include diagnosis costs so if the fault is a covered item, we’ll settle the diagnosis costs as part of the claim – your claims advisor will confirm whether diagnosis is included in your plan.
Check to see if the fault might be covered, or contact us if you’re not sure.
The vehicle will need to be booked in at a garage.
The fault may need to be diagnosed if it isn’t obvious.
Any diagnosis costs are your responsibility at this stage.
The garage must contact us before any work is done.
If it’s covered, we’ll issue a claims code and the work can begin straight away.
If the repair was carried out by one of our approved garages, you don’t need to do anything as we’ll settle the claim with them directly.
If it was carried out by your own garage and we’re either reimbursing them or yourself, we’ll need a copy of the repair invoice along with any service invoices or other documents we’ve requested. Please clearly mark the repair code and state who is to be paid. Payments will usually be processed and paid the same working day upon receipt of all documents.
Should you instruct the garage to commence work without our authorisation, you do so in the knowledge that your claim may be declined due to denying us the opportunity to inspect the vehicle and determine the cause of failure.
The garage will only be able to carry out the repairs once you have authorised them to do so.
You are responsible for any excess parts and labour charges, plus any repairs which aren’t covered under your plan.
Use the form below to tell us about a potential claim. We’ll be in touch with you shortly.