If your car develops a fault you will need to contact our Claims Team on 01132711180, they are open Monday to Friday 09:00 – 17:30 and can advise on how to make a warranty claim. If you have an issue outside these hours, please complete our online contact form.
Please book your vehicle into a local independent repair agent for a diagnosis of any concerns. When diagnosed, but before your repairer proceeds to undertake any repairs, they must call our Claims Team direct on 01132711180. Please note that failing to do so will result in your claim being invalidated.
If your car develops a fault you will need to contact our Claims Team on 01132711180, they are open Monday to Friday 09:00 – 17:30 and can advise on how to make a warranty claim. If you have an issue outside these hours, please complete our online contact form.
Yes, you can, preferably not a main dealer and if you do know a local independent garage try using the Good Garage Scheme on the internet, or we can find one for you.
You can use a main dealer if you wish, as long as you are prepared to pay the difference in the charges compared to a local independent garage.
In some circumstances, we may need to inspect your vehicle before your claim can be validated.
We understand a lot of warranty companies have call centres based abroad and overly complicated claims processes. Ours is easy, and we pride ourselves on ensuring calls are answered by people in our UK based call centre who can help and not by robots. We set out clearly the costs claimable and offer written confirmation of the same, so there can be no confusion.
No. We can pay the garage directly for the authorized sum via bank transfer.
No, it does not. No warranty can cover for worn or wearing components on a used car. The warranty is not a reconditioning tool to replace things as they wear on your car, rather it will cover for components that have actually physically broken or have a permanent electronic defect. Even a brand-new car warranty will not pay for normal wear and tear.
Yes, You do. At the correct times/mileages in accordance with the manufacturer’s recommendations after you take delivery of the vehicle. We are not interested in the service history prior to you purchasing it. The service does not have to be completed by a main dealer unless you want to maintain a full dealer history, but please ensure that you retain the relevant receipts as proof.
The warranty does not cover plug in diagnostic charges, as there are no set times for doing this. We do, however, cover physical dismantling charges in the event of a valid claim subject to the warranty maximum claim limit.
When your claim is authorized, this will be for a specific sum of money agreed with your repairing garage. You may have to pay any warranty excess and /or for the components that are not covered under the warranty, plus any amount over and above the claim limit of your warranty.
There are no refunds on this Agreement after the first 28 days from purchase of the Vehicle.
This depends on the type of cover, but in the majority of cases the cover is transferable to a new owner if sold privately. In some cases, the warranty can be transferred to a new vehicle. Please contact our Customer Services Department for confirmation.
